Testing Equipments Supplier
iso9001 ISO9001:2015 Certified 
        
 
​Tel: +86-25-8472 1577 / 8472-1579
Email: info@tbtscietech.com  /  toni_gu@tbt-scietech.com
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Q & A

Q:  How long is your machine delivery time?
A:  For regular models which we have stock, goods can be ready for shipment around 3 working days; If no stock, goods will be ready around 7~10days, depends on the specification and quantity;
 
Q.What kind of payment term you accept?
A:  We accept T/T, L/C, D/P;  Meanwhile, for small orders West Union, Paypal, Credit Card;

Q: What kind of shipping term you accept? 
A: We accept EXW, FOB, CIF, CNF, DAP, DDP;

Q. What kind of documents will be sent to customers after shipment?
A: Bill of Lading, commercial invoice, packing list, certificate of origin, insurance policy, certificate of quality;
 
Q: How long can we expect your answer after sending inquiry?
A: We promise to reply your inquiry within 24hours; 

Q:What about the warranty with after - sales services?
A: 1 Year warranty. After the warranty, our professional after-sale service team will provide perfect technical support, help customer solve problems encountered while using our product.

Q: What if machine happen some problem during operating at customer place?
A: First, we will investigate the reason and try to instruct our customer to solve the problem via phone, email or teamviewer; If any parts or accessories needed we will provide accordingly; If need on-site assistance, we will arrange too;

Q:What about the product quality?
A: Each machines must be carried out 100% quality examination and test before shipping and delivery. Machines are produced to standard; We supply English operation manual and video(updating) to show installation & operation. We can arrange engineer to train at customers company if required. Products are widely recognized and trusted by users.

Q:how about the package?
A: For small light items, packed in carton box; 
For normal and heavy items, we use solid plywood case or plywood pallet.
For over heigth items, we use horizontal packing;
All the packing we are considering for our customers to ensure machine in good condition upon receipt.

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​Tel: +86-25-8472-1577 / 8472-1579
Fax: +86-25-8472-2235
Email: info@tbtscietech.com
Add: Rm. 1001~1002 HuaXia Mansion, No.81 ZhongShan
Rd., NJ 210005 PR China
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