Q: How long is your machine delivery time?
A: Depends on what model; For regular models which we have stock, goods can be ready for shipment around 3working days; If no stock, for CTM/UTM will be around 7~10days; for other machines around 10 days.
Q.What kind of payment term you accept?
A: We accept T/T, L/C, D/P; Meanwhile, for small orders West Union, Paypal, Credit Card;
Q: What kind of shipping term you accept?
A: We accept EXW, FOB, CIF, CNF, DAP, DDP;
Q. What kind of documents will be sent to customers after shipment?
A: Sea shipment: Bill of Lading, commercial invoice, packing list, certificate of origin
Air courier shipment: AWB, commercial invoice, packing list
Q. How long is the warranty period of your products?
A: 1 Year.
Q: How long can we expect your answer after sending inquiry?
A: We promise to reply your inquiry within 24hours;
Q: What if machine happen some problem during operating at customer place?
A: First, we will investigate the reason and try to instruct our customer to solve the problem via phone, email or teamviewer; If any parts or accessories needed we will provide accordingly; If need on-site assistance, we will arrange too;